PRIVACY POLICY

OVERVIEW

This Privacy Policy describes how OKENA, LLC (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from our store.

 

SECTION 1 - WHAT PERSONAL INFORMATION WE COLLECT

When you visit the Site, we automatically collect certain information about your device, your interaction with the Site, and the information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information that can uniquely identify an individual as “Personal Information”.

• Order Information: When you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, payment information (including credit card numbers handled securely by our payment processors), email address, and phone number.

• WhatsApp Number: Because our personalized reading services are delivered via WhatsApp, we specifically collect your active WhatsApp phone number at checkout to fulfill this service.

SECTION 2 - HOW WE USE YOUR PERSONAL INFORMATION

We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:

 

• Deliver Digital Products: We use your email address to send you the instant download links for your purchased e-books.

   

• Deliver Personalized Services: We use your provided phone number exclusively to contact you via WhatsApp to deliver the custom audio recordings you have purchased.

   

• Communicate with you regarding customer support inquiries or refund requests.

• Screen our orders for potential risk or fraud.

SECTION 3 - SHARING YOUR PERSONAL INFORMATION

We share your Personal Information with third parties to help us use your Personal Information, as described above.

• We use Shopify to power our online store. You can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy.

   

• We may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

   

• We will never sell your personal information or your WhatsApp phone number to third parties for marketing purposes.

SECTION 4 - DATA RETENTION

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

SECTION 5 - YOUR RIGHTS

Depending on where you reside, you may have the right to access the Personal Information we hold about you and to ask that your Personal Information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

 

SECTION 6 - CHANGES

 

We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.

 

SECTION 7 - CONTACT US

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by email at tapitplus@outlook.com or by mail using the details provided below:

 

OKENA, LLC 30 N Gould St Ste N Sheridan, WY 82801